Smart RMOS Package Terms & Service Levels
What each Enterprise package includes, and the terms on which it is sold
Please read these package terms in full before you subscribe. The inclusions below are what we validate and commit to deliver for each package. This document supplements, and is governed by, our Enterprise Master Service Agreement, Terms of Service and Privacy Policy. Where a figure here conflicts with a sales conversation or marketing page, this document and the order you accept at checkout govern.
This document sets out the service levels, inclusions and package-specific terms for the three Smart RMOS Enterprise packages offered by Digi Cosmos (Operated by HealthCart Inc.), a Canadian Federal Corporation operating the DigiAudit AI Engine platform from Ontario, Canada (“Digi Cosmos”, “we”, “us”). All prices are stated in United States dollars and are exclusive of applicable taxes. Subscriptions renew automatically each period until cancelled in accordance with the Enterprise MSA.
1. Smart RMOS - Business Essential
A self-managed governance engine for teams that operate their own risk, governance and compliance program in-house.
Module & Platform Scope
Core governance engine — Risk Register, Maturity Model, Gap Analysis, Compliance Automation, Executive Dashboard, Incident Management and full Audit Trail.
What this package includes
- 1 Business User License (primary account owner / administrator)
- Up to 5 Seats / Team Members
- Up to 25 Vendors in Third-Party Risk Management (TPRM)
- Self-Managed Portal — full self-service access to the governance engine
- AI agents, Maturity Model, Risk Register & Compliance Automation
- Full audit trail and complete data export / backup (all formats)
Managed Services
Not included. This is a Self-Managed Portal — the Client operates the Platform independently. Managed Services may be purchased separately by written order at the then-current rate.
Onboarding
Self-service onboarding via in-product guidance, documentation and the knowledge base. Paid onboarding assistance is available on request.
Support service level (target)
Standard email/portal support with a target first-response of two (2) business days (Toronto business hours, Mon–Fri excluding statutory holidays).
Not included in this package
- Managed Services hours (available as a separate paid add-on)
- Dedicated onboarding package
- Seats or vendor capacity beyond the stated limits (upgrade required)
2. Smart RMOS - Business 360°
Full risk & governance coverage across all modules and domains, with Managed Services available on a pay-as-you-go basis.
Module & Platform Scope
All 34 modules across all 7 domains, 7 SME AI Agents, Executive Trust Dashboard, AI Governance Suite (EU AI Act, Agentic AI), FAIR Risk Quantification, Incident Management & War Room.
What this package includes
- 1 Business User License (primary account owner / administrator)
- Up to 10 Seats / Team Members
- Up to 50 Vendors in Third-Party Risk Management (TPRM)
- All 34 Modules — full access across all 7 Domains
- 7 SME AI Agents & Executive Trust Dashboard
- AI Governance Suite, FAIR Risk Quantification, Incident War Room
- Full audit trail and complete data export / backup (all formats)
Managed Services
Available on a pay-as-you-go basis at US$125 per hour. Managed Services are optional, ordered in advance in writing, billed in the period performed, and are not included in the subscription fee.
Onboarding
Guided onboarding via in-product tooling and documentation. Assisted onboarding may be purchased as Managed Services.
Support service level (target)
Priority email/portal support with a target first-response of one (1) business day (Toronto business hours).
Not included in this package
- Included Managed Services hours (Managed Services are pay-as-you-go @ US$125/hour)
- Free onboarding package
- Seats or vendor capacity beyond the stated limits (upgrade required)
3. Smart RMOS - Business 360° Managed
The fully-managed tier — the complete platform plus included onboarding and a monthly allocation of hands-on Managed Services.
Module & Platform Scope
The complete 34-module platform, Executive Intelligence, Board Briefing, AI Governance Suite and FAIR Quantitative Risk — with hands-on delivery support.
What this package includes
- 1 Business User License (primary account owner / administrator)
- Up to 20 Seats / Team Members
- Up to 75 Vendors in Third-Party Risk Management (TPRM)
- Complete 34-module platform + Executive Intelligence & Board Briefing
- Free Onboarding worth US$1,250 included (see terms)
- 10 hours every month of Managed Services included (see terms)
- Extra Managed Services hours @ US$125 per hour
- Full audit trail and complete data export / backup (all formats)
Managed Services
Ten (10) hours of Managed Services included every monthly billing period. Included hours are allocated per billing period, do not carry over or roll forward to any subsequent period unless expressly agreed in writing, and have no cash value. Additional hours beyond the monthly allocation are billed at US$125 per hour.
Onboarding
Free Onboarding with a stated value of US$1,250 is included once, at the commencement of the initial subscription term. The stated value is for reference only, is not redeemable for cash or credit, and is forfeited if not scheduled and used within the first ninety (90) days of the subscription.
Support service level (target)
Managed support with a target first-response of four (4) business hours (Toronto business hours) and a named point of contact.
Not included in this package
- Roll-over of unused monthly Managed Services hours (unless agreed in writing)
- Cash value for the onboarding allowance or unused hours
- Seats or vendor capacity beyond the stated limits (upgrade required)
A. Seats, Licenses & Capacity
Each package includes one (1) Business User License (the primary account owner / administrator) and the stated number of additional Seats for Authorized Users. Seat and vendor limits are enforced by the Platform. Where the Platform permits you to exceed a limit, any overage is subject to the next applicable tier or a written upgrade order; it does not waive the limit or create an entitlement to the higher capacity at the lower price.
“Up to” figures denote the maximum capacity of the package, not a guaranteed or minimum allocation. Seats are for named users within the Client’s organization and may not be shared or resold.
B. Managed Services Terms
Where a package includes or offers Managed Services: (a) hours are delivered during Toronto business hours, remotely, and are scheduled by mutual agreement; (b) included monthly hours (Business 360° Managed) are allocated per billing period, do not roll over, and have no cash value; (c) additional or optional hours are billed at US$125 per hour, ordered in advance in writing, and invoiced in the period performed; (d) Managed Services are advisory and delivery-support in nature and are subject to the AI and no-guarantee disclaimers below.
For the Business 360° Managed package, the Free Onboarding with a stated value of US$1,250 is a one-time inclusion at the start of the initial term; its stated value is for reference only, is not redeemable for cash or credit, and is forfeited if not used within the first ninety (90) days.
C. Fees, Billing, Taxes & Renewal
Subscription fees are billed in advance for each billing period and are non-refundable except where required by law. All fees are exclusive of applicable taxes (including Canadian GST/HST and any applicable sales, use or withholding taxes), which are added where required. Subscriptions renew automatically for successive periods at the then-current rate unless cancelled before the renewal date in accordance with the Enterprise MSA. We may change pricing on renewal with prior notice.
Cancellation for convenience requires 30 days written notice; termination for cause is immediate upon material breach.
D. Platform Availability & Support (Service Level Target)
We target 99.5% monthly Platform availability, excluding scheduled maintenance, emergency maintenance, and events outside our reasonable control (including third-party cloud, network or AI-provider failures and force majeure). Availability and support response times stated in this document and on our pages are targets and service objectives, not guarantees or warranties, and do not create a credit or refund entitlement unless a separate written service-credit schedule is signed. Scheduled maintenance is performed, where practicable, outside Toronto business hours.
Data is processed and stored in Canada (AWS ca-central-1).
E. Your Data — Ownership, Export & Backup
You own your Client Data. Every package includes the right to export and download a complete backup of your data at any time, in machine-readable formats (JSON and CSV), directly from Settings → Data & Privacy, including a one-click “Download Complete Backup (All Data)” that sweeps every record associated with your account. You may also submit a formal data-portability request, which we fulfil within thirty (30) days in accordance with PIPEDA and, where applicable, the GDPR.
On termination, you may export your Client Data for a period of thirty (30) days, after which we may delete it in the ordinary course, subject to any legal retention obligations. We do not hold your data hostage: your ability to export a full backup does not depend on your account being in good standing beyond the applicable export window.
See our Privacy Policy for how we collect, process and protect personal information.
F. AI Outputs & No Guarantee of Results
DigiAudit AI Engine reports are generated using artificial intelligence and machine learning technologies. While we strive for accuracy, AI-generated insights should be considered advisory in nature and not a substitute for professional consulting, legal, financial, or technical advice. Users should independently verify recommendations before implementation. Digi Cosmos (Operated by HealthCart Inc.) makes no representations or warranties regarding the accuracy, completeness, or reliability of AI-generated content.
Digital transformation outcomes vary based on numerous factors outside of Digi Cosmos's control. Past performance metrics and benchmarks are illustrative and do not guarantee future results. ROI projections are estimates based on industry data and should not be relied upon as financial forecasts. The Platform is provided for informational and strategic planning purposes only.
G. Governing Law, Liability & Dispute Resolution
These package terms are governed by the Province of Ontario and the federal laws of Canada. Disputes are resolved by binding arbitration in Toronto, Ontario. Our aggregate liability is limited as set out in the Enterprise MSA (in summary, fees paid in the 60 days preceding the claim).
BY ACCESSING OR USING THE DIGIAUDIT AI ENGINE PLATFORM, YOU EXPRESSLY AGREE THAT: (a) Any disputes, claims, or controversies arising from or relating to this Platform shall be resolved exclusively through binding arbitration in Toronto, Ontario, Canada; (b) YOU WAIVE YOUR RIGHT TO PARTICIPATE IN CLASS ACTION LAWSUITS, CLASS-WIDE ARBITRATION, OR ANY REPRESENTATIVE PROCEEDINGS; (c) You waive your right to jury trial and agree that any legal proceedings shall be conducted on an individual basis only; (d) The maximum recovery in any dispute shall not exceed the fees paid by you in the 60 days preceding the claim; (e) This waiver is a material inducement for Digi Cosmos to provide access to the Platform.
H. Order of Precedence
In the event of a conflict, the following order of precedence applies: (1) a signed written order or addendum; (2) the Enterprise Master Service Agreement; (3) this Smart RMOS Package Terms document and the order accepted at checkout; (4) the Terms of Service; (5) marketing and sales materials. Marketing pages are for general information and do not override the inclusions validated in this document.
Questions about a package before you subscribe? Contact [email protected] or [email protected].
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